Personal Products & Services > Card Services > Member Card Frequently Asked Questions

How do I get a SASCU Member Card® debit card?
Whenever you open an account, a Member Card is issued. You can open your account at any of our three branches.

Do I have to pay for my Member Card?
No, your Member Card is free.

I lost my Member Card, what do I do?
Contact your branch as soon as you notice your card is missing, lost or stolen. If you lose your card when your branch is not open, contact a Member Card® representative at 1-800-567-8111 to report your card.

Do I have to pay for a replacement Member Card?
No, we will be happy to replace your card upon presentation and approval of a piece of photo identification.

My Member Card doesn’t work, what do I do?
If you are having trouble with your Member Card (can’t remember your PIN (Personal Identification Number), strip has de-magnetized, etc.), visit one of our three branches and a Member Service Representative will be more than happy to assist you.

I need to re-pin my Member Card.
Visit any of our three branches where you can re-pin your Member Card at a branch ATM or through a Member Service Representative upon presentation and approval of a piece of photo identification.

Can I get an extra Member Card for my spouse?
No, only one card is issued per signing member of an account.

Why does my Member Card now come with a chip and a magnetic strip?
Starting Fall 2010, all new SASCU Member Cards come with this added security feature, for more information, visit the frequently asked questions about chip-enabled cards.

When I use the ATM, the message says that my card is invalid.
Visit your local branch and a Member Service Representative will be happy to assist you.