Contact Us > Emergency Contacts

To Report Lost or Stolen Cards & Cheques

To report a lost or stolen credit card, cheque or other information that is time sensitive, PLEASE DO NOT SEND AN EMAIL.

Contact a Member Service Representative - IMMEDIATELY.

MemberCard®

To report a lost or stolen card or fraudulent activity on your account contact:

SASCU Member Service Representative during regular Branch hours.

Salmon Arm - 250.832.8011

Sicamous - 250.836.2865

Sorrento - 250.675.2361

After hours call:

Member Card®
1.800.LOST.111 (1.800.867.8111)

CU Mastercard®

To report a lost or stolen card or fraudulent activity

Contact: 1-800-567-8111 within Canada and continental U.S.A.
1-306-566-1276 (collect) outside Canada & continental U.S.A.

Other Convenient Numbers

MemberLink® Local: 833.4636
Toll Free: 1.866.556.4636 in Canada or USA

MemberDirect®
Local: 833.8011
info@sascu.com

QTrade®

1-877-Qtrade-0 (1-877-787-2330), 1(604) 605-4199
Available Monday – Friday 8:30am – 9:00pm (EST)

TECHNICAL ASSISTANCE EMAIL
techsupport@qtrade.ca

Please include your name and phone number in your email.

Please note that Qtrade Investor neither accepts nor discloses confidential customer account information via email. This includes password-related inquiries, trade instructions and address changes.