Member Bulletins

SASCU Earns Digital Transformation Award

SASCU earned the first annual Digital Transformation AmpliFi Award, presented by Central 1 Credit Union at its 2019 Momentum Conference in Toronto. Please read our media release for details!

Pictured is Barry Delaney, CEO of SASCU Financial Group, accepting the award.


SASCU Expands Scholarships and Awards Program

The SASCU Board of Directors approved significant changes to the SASCU education support program this year, increasing the value of several individual scholarships and adding seven new awards aimed at students entering a trades, vocational, or certification program. Read our media release for more details. The SASCU Education Program is described in detail on sascu.com/ScholarshipsAndAwards

SASCU Announces Promotions

SASCU Financial Group announced two promotions, recognizing the contributions and growth in these roles. Both Sheri Hamilton and Tom O’Connor have moved from positions of Associate Vice President to Vice President. Read our media release to learn more. You can also read about all our Executive Leadership Team members here.


SASCU Mastercard Autopay Feature Launches April 30

Our new Autopay feature allows members to have their monthly credit card payments automatically deducted from their chequing or savings account with two options - minimum payment or full balance. Sign up today! Learn how with this video tutorial from Collabria.


New SASCU ATMs

Our ATMs at Centenoka Mall and the Salmon Arm Downtown Branch have been replaced and are up and running! The new walk-up ATMs are located outside, so members should look for the Downtown Branch ATM to the left of the main entrance.  The branch ATM takes deposits and is envelope-free, so you can insert your cash and cheques directly!

Staff Jeans Day for BC Children's Hospital

SASCU staff joined in the annual BC Children's Hospital Foundation Jeans Day and raised $305!  Each staff member donates $5 to wear their jeans and support a great cause. Thank you to everyone who participated.

Grand Opening of Innovation Centre Powered by SASCU

SASCU Financial Group and the Salmon Arm Economic Development Society (SAEDS) gathered on April 9 to celebrate SASCU's ten-year sponsorship commitment for the new Innovation Centre in downtown Salmon Arm.


Salmon Arm’s Sheri Hamilton named HR professional of the year

Sheri Hamilton, who works for SASCU has been awarded the the 2019 Award of Excellence – HR Professional of the Year by the Chartered Professionals in Human Resources of British Columbia and Yukon.
    

SASCU Announces Director Election by Acclamation

Following the 2019 Nominations, incumbent directors Constance Ladell and Frank Popien, and new director Darlene McBain, have been elected by acclamation.

SASCU teams up with Interior Savings to help Salvation Army

SASCU staff joined forces with another credit union to put their new Lean skills to work for community good. Ten employees of SASCU and Interior Savings furthered their training with Lean by spending two and a half days helping Salmon Arm’s Salvation Army declutter and organize their space.

As a part of SASCU’s commitment to continuous improvement, SASCU has adopted Lean. Lean provides organizations the tools to focus on cultural change and operational efficiency via collaborative problem solving.

“This was an opportunity to give back while we learn. It was amazing to see Credit Unions collaborating to provide a service to our community,” said Angie Boman, SASCU Support Centre Supervisor and green belt trainee. “I’m proud of what this team has accomplished.”

This project had the team break up into two teams and completely tear apart the office and storage space of the Salvation Army, categorize every item, dispose or reallocate items that did not belong, and—most importantly—develop a system for standardization so the Salvation Army would be able to keep the rooms looking the way they did when the teams from SASCU and Interiors Savings finished.

The Salvation Army in Salmon Arm currently has 88 regular volunteers and one paid employee, David Byers who commented, “I can’t say enough about what an amazing process this was. Thank you to SASCU and to Interior Savings for spending the time to improve the flow and make the whole organization run a little bit smoother.” In 2018, the local Salvation Army offered assistance to approximately 50,000 people.



Watch for Your SASCU Tax Documents in Online Banking!

Safer and faster than mailing! Login. Under ‘My Accounts’, click on ‘View e-Documents’. Click here to be redirected. Need help? Call us at 250.832.8011.

Shuswap Insurance and SASCU Move Forward Together

Shuswap Insurance Brokers moves into 2019 excited about their future as part of SASCU Financial Group. The company was acquired by SASCU in September 2018.

SASCU Branches Partner for the Annual Christmas Gift Tree Campaign

Each year SASCU assists the Shuswap Family Resource Centre and the Eagle Valley Community Resource Centre by participating as a Tree & Drop-Off Location for local children to receive Christmas gifts.

We encourage everyone to come in and take tags from our trees. You can purchase a gift or certificate for the age of the child indicated on the tag and drop it off (unwrapped with the tag) at any drop-off location, which include the Shuswap Family Resource Centre, the administration offices of Centrenoka and Piccadilly malls, and all SASCU branches. Our Sicamous Branch is a drop-off for the Eagle Valley Community Resource Centre.

All gifts will be picked up by Monday, December 17.


SASCU Partners in Support of First Annual Shuswap Christmas Car Giveaway!


SASCU Announces Resignation of Board Director

SASCU Financial Group regretfully announces the resignation of Board Director Charlotte Sutherland, ACCUD, effective immediately.

“Charlotte has advised us that she must resign from the Board due to unforeseen family health issues,” says Barry Johnson, Board Chair of SASCU Financial Group. “The Board would like to thank Charlotte for her diligent service and for always placing the interests of the Members first.” Sutherland was elected for a second three-year term in 2018 and served as Board Secretary, in addition to serving as Member on the CEO and HR Committee, Credit and Market Risk Committee, and Nominating Committee. “We wish her the very best,” added Johnson.

Current Director John Schlosar will serve out the remainder of Sutherland’s term and 2018 runner-up candidate Trent Sismey has been appointed to the remaining vacant term ending May 2020. Sismey, a Chartered Professional Accountant, owns and operates a local accounting firm. He has spent several years in industry and has an active history in financial markets. Sismey looks forward to being an integral part of ensuring SASCU continues to prosper and invest in its communities.

SASCU Launches Online Banking Login Upgrade

SASCU has added a new layer of security to online banking to make our member experience more secure and user-friendly.  

The new risk engine powered login authentication means fewer challenge questions posed during login. Members are still required to select three challenge questions when they setup their online access.  However, the new risk engine model assesses the potential fraud level on many factors rather than just device. As a result, challenge questions are only asked for login events returning a high-risk score.  Reducing the frequency of challenge questions, and therefore, requiring less keystrokes, reduces the chance of fraudsters capturing the answers to your questions. This also saves you time and results in fewer account lockouts!

You may also notice that the “Remember my device” option has disappeared from the online banking login screen as it is now an obsolete feature with the new risk functions.

Locking out Fraudsters

SASCU is committed to the protection and security of all members’. We continue to implement necessary precautions to ensure you and your information are safe.

Effective April 12, 2018, if SASCU detects any suspicious activity on a members’ account from a known fraud criminal, the impacted online banking account will be locked immediately. Where possible, we will also cancel any e-transfers sent on the account during the fraudulent login session.

If you have any questions, please Visit a Branch or Contact us.


Send Us a Message

Qtrade, Credential, NEI Merger Announcement: a stronger wealth management partner

Qtrade Canada Inc, Credential Financial Inc. and NEI investments announced a merger to create Aviso Wealth, a Canadian financial leader in Wealth management.

“Each of the three combining companies is successful on its own, but the combined organization will be much stronger, with greater potential for growth, profitability and innovation than the existing companies could achieve on their own, In today’s competitive financial landscape, building a coalition between credit unions and successful wealth partners has become more important than ever. Aviso Wealth will significantly enhance the credit union experience by providing members with an integrated range of innovative and competitively priced products and services.” 

Please note there will be no changes to your investments with SASCU Wealth, we will continue to provide you with the service you can expect from SASCU and the best prodtucts to fit your needs.  

 If you have any additional questions, contact SASCU Wealth


SASCU Member Survey – you have a voice!

We value our members’ opinions! To help us always keep getting better, we need to know more from you.  SASCU employs an independent research firm to do phone surveys on our behalf to learn about your experience with us. Your responses help tell us how we can improve and what is already working for you!

Please note that our researchers do not ask specific questions regarding your accounts or information, such as balances, Member Numbers, or passwords.  The survey questions are designed only to gather general information about your member experience. No member will be contacted more than once per year.

As an owner, you have a voice in SASCU!


Lock Yourself Out?

If you enter an incorrect PIN three times during an Interac Point-of-Sale (POS) transaction, you will be locked out from using your MemberCard until the PIN is reset. If you know your PIN, you can reset it yourself at any SASCU ATM. Just successfully complete a transaction (e.g., withdrawal) at any SASCU ATM and your card will be reactivated to use for POS transactions.

To change your PIN at a SASCU ATM, click "More Options" then "PIN Change". Follow the onscreen directions.

If you have forgotten your PIN, then see us in-branch to reset.