COVID-19

We are here for you

Updated: May 27, 2020.

LATEST UPDATES:

  • Students can receive their Canada Emergency Student Benefit (CESB) funds by signing up for CRA Direct Deposit through online banking. Learn more.
  • As of Tuesday, May 19 our Sorrento and Sicamous branches have returned to their regular hours. Our Downtown branch hours have extended and our Uptown branch remains closed. Learn more.
  • Due to high call volumes, our Insurance branches estimate a five-day wait period on calling members back. Learn more.
  • Applying to CEBA is now available via online banking or by contacting our Commercial Centre. Learn more.
  • Sign up for CRA Direct Deposits right through your Online Banking. Learn more.
  • SASCU Mastercard offers financial support for those affected by COVID-19. Learn more

As your chosen financial institution, we are here to support you.

The situation regarding COVID-19 changes daily and our team is working intensely on solutions to support you and our staff’s physical and financial well being.

Branch visits should be avoided unless absolutely necessary. 

We want to ensure the safety of staff and members, so we ask you do not come in branch unless necessary. There are many alternatives to in-branch banking that can be done from the comfort of your own home: 

  • Call us at 250.832.8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m.
    • Need assistance with your SASCU Mastercard? Call Collabria 1.855.341.4643 open 24/7
  • Try online banking ─ most transactions can be done through online banking at sascu.com 
  • Download our SASCU app  available on Apple and Android devices
  • Have a non-urgent question? Send us a secure message
  • Find an atm ─ avoid surcharges by going to ding-free.ca

Temporary Walk In Hours

SA Uptown Phone/Email only -
SA Downtown 9 a.m. - 5 p.m. Mon - Thur
9 a.m. - 6:00 p.m. Fridays
9 a.m. - 4:00 p.m. Saturdays
Sicamous 9 a.m. - 5 p.m. Tues - Thur
9 a.m. - 6 p.m. Friday
9 a.m. - 1 p.m. Saturday 
Sorrento 9 a.m. - 5 p.m. Tues - Thur
9 a.m. - 6 p.m. Friday
9 a.m. to 1 p.m. Saturday 
Contact Centre 8 a.m. - 8 p.m. Mon - Fri
250.832.8011 8 a.m. - 4 p.m. Saturdays
INSURANCE Phone/Email only -
Effective May 19, 2020


Doing our part to slow the spread of COVID-19

As a community taking the necessary steps to slow the spread of COVID-19, we ask that you do not come in branch unless you absolutely need to or if you're experiencing any COVID-19 symptoms.

Following BC health guidelines and the co-operative model, here are some of the ways SASCU is protecting our staff and members. We've:

  • stopped face-to-face appointments; all advisor appointments have been moved to phone or email,
  • stopped walk in traffic to our Uptown branch; learn more,
  • stopped walk in traffic to our Insurance branches; learn more,
  • adjusted hours of counter transaction access at some locations,
  • implemented controlled entry based on service representative availability,
  • implemented mandatory cleaning of counters between each member,
  • enhanced daily cleanings of all staff and member areas,
  • increased availability of hand sanitizers for staff and public,
  • installed plexiglass at service counters,
  • practise social distancing between open counters and amongst staff,
  • directed self-isolation to staff per health authority recommendations,
  • and let our staff and members know that we are here for them by offering support resources.
We've also taken extra steps to ensure our staff know that they are valued and appreciated – their employment is safe, they're able to take time off when needed and, when providing in-person services to members, they're paid a $3 per hour premium. 



We’re here to support you through financial challenges

For some, COVID-19 may generate new financial challenges or unexpected economic hardships. As always, we are here to help.

Call our Contact Centre (250.832.8011) to book a telephone appointment with an Advisor. They will work with you to see if our COVID-19 Payment Relief Program is the right fit for you.

YOUR MONEY IS SAFE AND YOUR CREDIT UNION IS STRONG

At SASCU, depositors are 100% protected through the Credit Union Deposit Insurance Corporation of BC. Your deposits are safe. Rest assured, SASCU has plans in place for situations such as these to minimize risk and disruption, and to safeguard your assets.

SASCU will continue to provide you with the banking services you need and the expert financial advice you rely on.


Thank you for being a SASCU member.