Just a phone call away
Open Monday to Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 4 p.m.
Need technical support? Have a question about your account? We can service most of your banking needs over the phone.
Our Contact Centre can help
Extended hours
Talk with real people
Have your questions answered
Get transactional support
We can check balances and history, pay bills, stop payments, order cheques or coins, transfer money & more. We can even open a chequing or savings account for members over the phone. Login >
Book an appointment
Need to book, cancel, or reschedule an appointment? We can do that all over the phone. You can even speak with an Advisor over the phone.
Book an appointment >
Meet with an Advisor
Chat with an Advisor from the comfort of your own home.
Update personal account information
We can update your personal account information such as your address, email, and phone number.
Increase limits
Need an E-transfer or debit card increase? Simply give us a call.
Get Collabria mastercard support
Have a question about your SASCU mastercard or looking to apply for one? We can help. Learn more >
Renew products
We can help with Mortgage renewals, as well as Term Deposit renewals such as GICs, TFSAs, RESPs, and RRSPs. Learn more >
Get in touch with the right person
If you have a question we can't answer, we'll make sure to get you to someone who can (e.g. Wealth, Insurance, Commercial, etc.). Contact >
Get technical support
Having trouble with digital banking or your card? We can answer questions or help you troubleshoot your device. How to videos >
Report fraud or a missing card
Do you have a missing or stolen debit card? We can freeze your account and issue you a new one. Please call us at 250.832.8011 to report the card, or at our 24/7 hotline: 1.888.277.1043.
Have your general inquires answered
We can help answer most questions. If we don't have an answer, we'll find one and call back.
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every step of the way.
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