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You control how you bank

 

As a SASCU member, you can access your accounts 24/7 from a computer or mobile phone.

 

Enjoy banking online

 
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View account information

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Pay your bills

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Transfer funds & more

Online banking upgrade coming soon...

It's time we move to a better digital banking experience. Come February 2023, we'll be upgrading our app and online banking.

  • Modern - Discover a fresh look and simpler navigation.
  • Adaptable - Switch seamlessly between your computer, tablet, and mobile devices.
  • Safe & Secure - Feel confident knowing your banking activities are safeguarded.
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View your account information

You can view the following information in your account(s):

  • Account Summary which lists all accounts, details, and rates 
  • All recent account activity 
  • Open new accounts
  • eStatements and eDocuments
  • Messages and alerts
  • Choose to stop receiving paper statements by mail

CREDIT CARD

How do I link my SASCU Collabria Mastercard?

There are two ways you can link a card:

  1. from the Account Summary page by looking under the Collabria Credit Cards header and clicking 'Link Accounts'.
  2. or from the side bar navigate to 'Account Services', 'Manage Partner Accounts', Add/Remove Collabria Accounts and click 'Link a Credit Card'.

Note the initial setup of Manage Partner Accounts cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site or accessing the SASCU app.

Can I link more than one card?

Yes – so long as you are the primary cardholder, you can link more than one SASCU Collabria Mastercard.

To add another card navigate to 'Account Services', 'Manage Partner Accounts', Add/Remove Collabria Accounts and click 'Link a Credit Card'.

What is a primary SASCU Collabria Mastercard?

A primary SASCU Collabria Mastercard is issued to the person who applied for the credit card and is responsible for the payment of credit advances made on the card.

Can I link my business SASCU Collabria Mastercard?

Yes, Collabria allows linking of primary business credit card if the Online Banking user and cardholder is the same person. Secondary business Collabria credit card cannot be linked.

Can I link my SASCU Collabria Mastercard in Small Business Online Banking?

No. Collabria is only available for Personal accounts and not available for Small Business Online Banking.

Can I view transactions of my linked SASCU Collabria Mastercard card right away?

You can view all past transactions right away. Any pending transactions within 24 hours may not be shown.

What happens if I can’t view my Collabria credit card transactions?

If you can’t see the transactions and the card has been linked, you may have no actual transactions that occurred, or transactions may be pending for the card and thus have not shown in transactions.

It could also be an error connecting to Collabria services and you can try again later. If the issue persists, call the Collabria support line.

How can I use single sign on?

  1. Login to online banking
  2. Link a partner account (Collabria or Qtrade; Credential is unavailable for Single Sign On)
  3. Click ‘View’ and be automatically taken to the partner account already logged in

Pre-conditions for Single Sign on to work:

  • at least one Collabria card or Qtrade account is linked to the account
  • browser's pop-up blocker is disabled for the online banking site


QTRADE

How do I set up my Qtrade account?

There are two ways you can link a Qtrade account:

  1. from the Account Summary page by looking under the 'Credential Accounts' header and clicking 'Link Accounts'.
  2. or from the side bar by navigating to 'Account Services', 'Manage Partner Accounts', and clicking 'Link an Investment Account'.

Note the initial setup cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site or the SASCU app.

How do I know if my account was linked successfully?

Balances will show under your SASCU accounts. You’ll also receive a confirmation email from Qtrade.

How current are the Qtrade holdings being displayed on my Account Summary page?

Like Credential, holdings being displayed may have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab in Online Banking.

Can I link a spouse's Qtrade account?

No. Only your Qtrade account can be linked.

How can I use single sign on?

  1. Login to online banking
  2. Link a partner account (Collabria or Qtrade; Credential is unavailable for Single Sign On)
  3. Click ‘View’ and be automatically taken to the partner account already logged in

Pre-conditions for Single Sign on to work:

  • at least one Collabria card or Qtrade account is linked to the account
  • browser's pop-up blocker is disabled for the online banking site


CREDENTIAL

How do I link my Credential® account?

Navigate to ‘Manage Partner Accounts’. Select “Credential Asset Management Inc.”. Enter your Client ID number. Your last name, postal code, and date of birth should pre-populate automatically and match your Credential records.

Where do I find my Credential® client number or client ID?

Your Credential client information can be found on your Credential statement.



How current are the Credential holdings being displayed on my Account Summary page?

Holdings being displayed may have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab in Online Banking.

Can I link accounts owned by an organization?

No, only personal accounts can be linked at this time.

Can I link both my sole and joint Credential Direct® Accounts?

No, you can only link either your sole OR your joint accounts, not both.

Why isn’t my Credential account linking?

There are a couple reasons your account might not link:

  1. Make sure your postal code and last name match Credential’s records
  2. Make sure there aren't any spaces at the end of your client ID


GENERAL

Is Manage Partner Accounts available on the Mobile App?

Yes, Manage Partner Accounts is available in the SASCU Mobile App. You can view account summaries and transactions. You can only link partner accounts through online banking on a computer. 

How current are the displayed partner account holdings?

Qtrade and Credential have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab. SASCU Collabria Mastercard’s show past transactions right away; pending transactions can take up to 1 day to display.

Remember you can use single sign on for Qtrade and Collabria. There’s also a link to Credential, however, you’ll be asked to login to your Credential account.

Can I unlink an individual account held with one of the financial partners?

No. When you remove a partner account, all of the accounts held under it will be removed also.

What internet browsers are compatible with Manage Partner Accounts?

Our provider support Edge, Firefox, Safari, and Chrome. Other browsers may work, but are not officially supported.

Note the initial setup cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site.

My accounts are successfully linked but the information is not displaying in online banking. What can I do?

  1. Log out and log back in.
  2. Clear your browser cache (cookies).

My single sign-on isn't working. What can I do?

Make sure:

  • at least one Collabria card or Qtrade account is linked to the account
  • the browser's pop-up blocker is disabled for the online banking site

My SASCU Collabria Mastercard won't link.

For your card to link, you must be the primary account holder.

 

Online Banking Video Tutorials

Watch short, video tutorials on best practises and useful tips!
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Pay your bills 

With online bill payments, members can pay the following bills conveniently from a computer or mobile phone:

  • Credit cards 
  • Oil, gas, propane companies
  • Taxes 
  • Insurance 
  • Telecommunications, cable companies
  • Utilities
  • Canada Revenue Agency filing and payments

PRO TIP! Schedule recurring bill payments in online banking and never miss a payment again!

Don't see the company you want to pay in our existing directory? Contact us >

 

Transfer funds 

You can transfer funds in the following ways:

  • Between your own accounts — immediately, recurring or scheduled
  • Between U.S. dollar and Canadian dollar accounts 
  • To other members with SASCU accounts 
  • To members with a different credit union or a bank
  • International transfer

Need more information? Learn more on our transfers page.

 

More

  • Reset or change your password
  • Change contact information 
  • Send e-Transfers
  • Add, modify, or delete e-Transfer recipient(s)

Step by Step Guide >

​2-Step Verification is an additional and convenient security measure SASCU's put in place to protect our members' privacy and banking information and allows for password reset.

Once you've set up 2-Step Verification, you'll receive a verification code to your cell phone or email address to enter into your device and gain access to your account. You're likely familiar with this verification system if you have an account with Facebook or Gmail. 

What are the benefits to 2-Step Verification?

  1. 2-Step Verification protects you from cyber threats such as malware and phishing attacks because it provides an additional layer of security.
  2. You use it to reset your password (PAC).
  3. It replaces security questions. Meaning, you won't have to remember security question answers.

When does it get activated?

You'll be prompted with 2-Step Verification when:

  1. you first become a SASCU member and login to your account
  2. whenever an attempt to access your account is assessed as needing increased authentication, you'll be prompted with 2-Step Verification (e.g., signing in from a new device, signing in from a new location).

How do I set it up?

You'll be prompted to set up this feature when you first log into your account once it's been launched. Follow the steps (adding your email and/or text) when the prompt screen comes up.

You can update your email or cell number in your Profile and Preferences settings in Online Banking or in Settings on the SASCU app. 

Can I use my landline number for 2-Step Verification?

No. Make sure the number you add is a cell phone number. Landlines will not work. If you do not have access to either, enter your email address. 

What do I do if I need to access my account while travelling and I'm not receiving texts in time?

If you're out of the country, add and use your email to receive verification codes instead of texts. Give us a call and we'll reset your settings so that you can add an email.

How do I change my 2-Step Verificaiton settings (e.g., add or update an email or cell number)?

SASCU app Instructions:
  1. Login to the SASCU app
  2. Press "Settings"
  3. Then "2-Step Verification Settings"
  4. Follow the prompts and save
Online Banking Instructions:
  1. Login to Online Banking
  2. Press "Profile and Preferences"
  3. Then "Change 2-Step Verification Information"
  4. Follow the prompts and save


What should I know about using 2-Step Verification?

  1. Use a supported browser like Edge, Chrome, Safari
  2. Use a private internet network
  3. Do not use a VPN to log in
  4. Do not use a private/hidden/incognito window

I forgot my password. How can I reset it?

You can now reset your password using self-serve password reset. 

Simply click "forgot password" on the login screen and follow the prompts. 

Step by Step Guide >

Why can't I use Password Reset (Forgot Password?)?

If 'Forgot Password?", isn't working for you it's likely an issue with the SIN value.

  1. Make sure the SIN that's being typed is the account owner's SIN.
  2. If you're sure you're typing the correct SIN, contact us via phone or in branch. We will need to check that we have your SIN on file. 
    1. If not, we can easily add your SIN for you to use this feature.
    2. If you don't want your SIN on file, you won't be able to use the Password Reset feature (it's how we verify you are you).
 

Tools & Resources

 
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'My Life' Resources

LET'S GO

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'My Business' Resources

LET'S GO

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Cash Flow Calculator

LET'S GO

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All Rates

LET'S GO

 

Discover more

 

Mobile App

Get the SASCU app at the App Store or Google Play and bank on the go.

LEARN MORE

Transfers

Our Interac®  e-Transfer allows you to send and receive money quickly and securely using a computer or a mobile phone.

LEARN MORE

Plan while young

It's never too early to start banking. Learn more about student accounts, educational borrowing, or selecting investments.

LEARN MORE