• Excellent communication and presentation skills.
• Ability to collaborate with individuals at all levels of the organization.
• Proficiency in analyzing substantial data and summarizing reports for various stakeholders.
• Policy and guidelines writing skills.
• Strong computer skills, including advanced knowledge of Microsoft Office and banking systems.
• Knowledge of financial products, processes, procedures, and terminology.
• Adaptability to changing priorities.
• Strong organizational skills, time management, and attention to detail.

Digital Product Specialist
Permanent, Full Time
Salmon Arm, British Columbia

This is a great opportunity to join a creative and well-established team of marketing professionals!

We invite you to be part of a team where you can feel good about the work you do and the positive impact you will have in the Shuswap community. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

As SASCU’s Digital Product Specialist, you will be fundamental in introducing new customer-facing digital products and functionality to both internal and external users, increasing their comfort with and appetite for online and digital offerings. Working with stakeholders and developers, the Digital Product Specialist has a key role in identifying pain points, leveraging opportunities, and prioritizing what matters most in alignment with SASCU’s brand and business strategies. The Digital Product Specialist measures and reports on performance results relative to established performance metrics and strategic goals.

• Lead new and revised channels, products, features, and implementations.
• Monitor and report on key performance indicators for digital experience and e-channel usage and usability.
• Act as intermediary with staff to help address member-facing digital product performance issues and reduce friction in user experience.
• Develop third-party provider and industry peer relationships to expand source of third-party offerings and collaborative developments.
• Educate members and staff on SASCU’s digital offerings through a variety of written, graphical, video, and in-person methods.
• Engage with end users, employees, and other Marketing Department staff, to better understand digital needs and workflows.
• Recommend and implement changes to architecture of website, apps, and mobile banking.
• Manage Search Engine Optimization (SEO) of the website, including advising colleagues on content opportunities and link strategy.
• Track, report, and analyze SASCU website analytics for overall performance improvements and for specific goal measures.

• Degree or diploma in Marketing or Digital Marketing.
• 4-6 years’ experience in marketing, preferably in a financial services environment, or an equivalent combination of education and experience.
• Experience developing SEO strategies and with Open Text is an asset.

• Advanced project and change management skills with proven ability to coordinate multiple projects simultaneously through to completion.
• Ability to build and manage internal and external relationships and generate enthusiasm and participation of others.
• Working knowledge of credit union systems, product lines, and business processes in the financial sector.
• Resourcefulness and innovativeness to solve problems, overcome obstacles, and devise new ways of working.
• Comfort with presenting in public settings.
• Knowledge of Google Analytics and HTML coding is preferred.

• A competitive base salary ($59,200 - $74,000 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion:

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU:

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

• Advise members on a full range of deposit and investment products (including new accounts, mutual funds, registered products, and term deposits).
• Advise members on personal and small business lending products and services (including mortgages, loans, lines of credit, credit cards, and associated insurance products).
• Service and manage an assigned portfolio of estate accounts.
• Identify and pursue opportunities within an assigned portfolio and through referrals, connecting members to colleagues when appropriate to ensure the members’ financial needs are fully met.
• Take a lead role in promotions and other activities to build the membership base and have a positive impact on the community.

• Two years of post-secondary education or equivalent.
• 4-6 years of progressive financial services with demonstrated sales skills.
• Registration as a mutual funds representative, or enrollment in an applicable course upon commencement and registered within 6 months.

• Have strong sales skills, effectively promoting financial products and services
• Demonstrate strong organizational and time management skills
• Are an excellent communicator with solid interpersonal skills and demonstrated leadership ability
• Possess a high level of ownership, accountability, and initiative
• Are committed to continuous learning and self-development

• A competitive base salary ($57,500 - $71,900 annually) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, a flexible “Floater Day”, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

• Advise members on a full range of deposit and investment products and services (including new accounts, cards, term deposits, and registered products) for an assigned portfolio.
• Advise members on personal and small business lending products and services (including mortgages, personal loans, lines of credit, credit card application, and associated insurance products).
• Interview loan applicants, analyze their finances, and make recommendations.
• Service and manage estate accounts within an assigned portfolio.
• Partner with other SASCU department specialists to provide comprehensive advice to the member.
• Undertake assigned administrative duties including regular and ad hoc reporting, audits, and preparing routing correspondence.
• Provide support to Contact Centre Specialists as required.

• One year of post-secondary education or equivalent, plus 2-4 years financial services experience with demonstrated sales skills.
• Excellent interpersonal skills, including written and telephone communication. Strong problem-solving and analytical ability.
• Proficiency with technology including Microsoft Office and Customer Relationship Management software.
• Commitment to continuous learning and self-development.

• A competitive base salary ($52,800 - $62,100) plus performance-based incentive, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

Contact Centre Specialist
Permanent, Part-Time
Salmon Arm, British Columbia

This is a great opportunity to join a growing and enthusiastic team! We invite you to be part of a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!

As a Contact Centre Specialist, you get to assist our members over a variety of communication channels, providing greater service, uncovering their needs and life events, and making the appropriate connections within the SASCU team. With no in-person contact, this position requires exceptional interpersonal skills.

• Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels. 
• Use member information to not only effectively and accurately address immediate needs, but proactively make recommendations on products and services. 
• Acknowledge member concerns and take appropriate action to resolve them. 
• Respond to and process non-cash member transactions. 
• Engage the member in conversation to uncover opportunities for SASCU to assist them with reaching their goals; connect the member to the appropriate person for more complex needs. 
• Support networking activities to build our membership base and have a positive impact on the community.

• Secondary school diploma, plus 1-3 years of sales experience in a service-oriented environment. 
• Excellent communication skills including the ability to listen and convey information in a clear and welcoming manner. 
• Strong problem-solving and analytical ability. 
• High comfort level with technology and proficiency with digital systems. 
• Demonstrated ability to multi-task in a fast-paced environment. 
• Commitment to continuous learning and development.

• A competitive base salary ($22.85 - $26.88 per hour) plus performance-based incentive pay, and a pension plan with SASCU matching all funds. 
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program. 
• Flexible spending account for additional health and personal wellness activities and expenses. 
• Flexible work arrangements and paid time off including vacation, medical/care time, a flexible personal day, a paid day off for your birthday, as well as paid community volunteering. 
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition. 
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a part-time, Monday to Saturday position, working within the 8am-8pm operating hours of the Contact Centre. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com. 

Our Commitment to Diversity and Inclusion: 

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment solely based on their qualifications, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives. 

A bit about SASCU: 

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com.

The successful candidate will be required to meet fidelity bonding requirements, including completion of references, a criminal record check, and credit check.

• Identify client needs and offer solutions to meet those needs, further solidifying the relationship.
• Provide counsel to repeat, walk-in and phone-in clients regarding Autoplan and other insurance services.
• Provide support to the Insurance team to promote efficient department operations and quality service delivery.
• Coordinate and maintain appropriate ICBC stock, office supplies, and ICBC batching.
• Maintain knowledge of insurance products and effectively promote them.
• Facilitate and follow-up on referrals to relevant areas of SASCU.
• General administration and other office duties.

• A Level 1 General Insurance Salesperson’s License, or commitment to achieving licensing within 6 months.
• Six months of general insurance experience, or at least 1–3 years of sales and service experience.

• Superior communication and customer service skills.
• Strong organizational and time management skills.
• High levels of ownership, accountability, and initiative.
• Strong interpersonal skills and a collaborative attitude.
• Commitment to continuous learning and self-development.

• A competitive base salary ($43,200 - $50,800 annually) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, a flexible personal day, a paid day off for your birthday, as well as paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.