FAQs

Find answers to the most frequently asked questions   on membership, accounts, online banking and more.

FAQs

Find answers to the most frequently asked questions   on membership, accounts,online banking and more.

FAQs

Find answers to the most frequently asked questions  on membership, accounts, online banking and more.

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How much does becoming a SASCU member cost?

To be a SASCU member, you purchase five equity shares at $1/share ($5 total). If you ever decide to stop being a member, the equity shares are returned to you, plus any dividends earned.

Our members are also our shareholders.

Can I open a SASCU account if I don't live in the Shuswap?

Yes, anyone outside of the Shuswap can open a SASCU account.

Keep in mind that in our membership application you will need to select a preferred branch location to conduct banking actions face-to-face if you wish to in the future. 

How can I open a SASCU account?

You must first complete our membership application to open an account.

Go to the membership application >

How can I open additional accounts?

Do you want multiple Plan 24s to save for different goals? An extra Investor Savings? You can open them yourself through online banking!

Once you login to your account online,

1) click "Open a New Account" under "Account Services",

2) click either "Savings Accounts", "Chequing Accounts", "US Accounts", or "Term Deposits"

3) click "Open account" next to the specific account you wish.

Are e-transfers free with all the SASCU accounts?

Your Interac® e-Transfers are free and unlimited! We removed the service charges on all accounts — businesses too! Have peace of mind, knowing your information is secure. No need to share banking details. All you will need is an email address or phone number.

Are paper cheques free with a chequing account?

Yes, you can download a Void Cheque for Direct Deposit or Pre-Authorized Debits directly from online banking. This is a safe, fast, and convenient way to download the information you need for Direct Deposits (such as pay cheques) and automatic payments from your computer at home. And it’s an easy way to find your account details when you don’t have a cheque handy.

Simply login to online banking, select the account you wish to have the Void Cheque for, and click the box marked 'Printable Void Cheque' to download.

What are the benefits of being a SASCU member?

Our profits profit you — When you open an account with us, you become a member and an owner, not just an account holder. Our profits go back to helping you hold on to more of your money and back to the communities we serve through Community Support.

We treat you better — Credit unions believe in earning a profit, but not at the expense of our members. Don’t just take our word for it! Credit unions have won numerous Ipsos Best Banking Awards - including Best in Customer Service Excellence for the past 13 years in a row.

Better for business — Credit unions outperform Canada’s banks when it comes to serving the needs of small and medium sized businesses! We consistently rank #1 in the Battle of the Banks survey by the Canadian Federation of Independent Business (CFIB).

Better access to your money — In addition to your local branch, each credit union provides online banking services, telephone banking and access to one of Canada’s largest networks of surcharge-free ATMs.

How can I replace my Member Card?

Yes, if your Member Card is lost, stolen or retained by an ATM, notify us immediately. We become responsible once your card has been reported lost or stolen, when the card has been cancelled or has expired, or after you have reported that the PIN may be known to others.

To report a lost or stolen Member Card, call our 24/7 toll-free number: 1.888.277.1043

What is the difference between online banking and mobile banking?

Online banking refers to banking done on your desktop or laptop through our website. Mobile banking refers to banking done on your phone or tablet through our app.

Our app is optimized for viewing on all phones and tablet screens. The text is bigger, and the buttons are easier to tap with your finger. Online banking with your laptop or desktop has its advantages too. Using a mouse or trackpad to navigate and click around, allows you to access more detailed information and links.

Both our online and mobile banking provide you the safe, secure and easy experience to complete frequent banking actions.

What can I do through online banking?

  • View your account information — account summary, details of each account, and all recent account activity 
  • Pay your bills — credit card bill, taxes, cable bills, etc.
  • Transfer funds — between your own accounts, to other SASCU members, to members with a different credit union or bank, etc.

How do I access online banking? 

To login to your SASCU account online, go to our online banking page.

How often can I use online banking?

You can safely and securely access your accounts wherever you are, whenever you want — 24 hours a day, seven days a week.

How do I set-up mobile banking?

For iPhone users:

  1. Using your iPhone, search for "SASCU" in the App Store
  2. Select the app icon, and verify that the author of the app is SASCU
  3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:

  1. Using your Android phone, tap the search icon and search for "SASCU" on Google Play™
  2. Select the app icon, and verify that the author of the app is SASCU
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

What can I receive support in through telephone banking?

  • Personal Account Information and Bill Payment
  • Account Balance
  • Transaction History
  • Loan or Line of Credit Information
  • Transfer Funds
  • Bill Payment Options
  • List or Cancel Future-Dated Bill Payment
  • Change your PAC (Personal Access Code)
  • Add a new bill payment
  • Set up transfers
  • Create recurring transfers and payments
  • Search back 30 days for transactions

If a banking action you would like to complete is not listed, it may be available through online and mobile banking. If you prefer to talk to us in-person, please view our branch hours.

What number do I call for telephone banking?

Local/Toll Free anywhere in Canada or the USA: 1.855.276.3516

Contact Centre: 250.832.8011

What are the merchant services SASCU provides?

It's easy — we'll make the referral to a merchant provider who will contact you to discuss your requirements and options.

Direct payment lets you offer customers the convenience of paying with their debit and credit cards at a point-of-sale terminal. It accepts all debit cards and major credit cards issued by other financial institutions. 

Direct payment gets rid of hassles at the checkout by guaranteeing payment (no NSF cheques) and reduces the amount of cash and paper you have to handle.

For more information visit our merchants page and to make an appointment, contact us.

Does SASCU offer payroll services?

Yes, we can make a referral to a payroll processing services company to meet the needs of your business.

It’s easy – we’ll make a referral then a representative will meet with you to discuss your requirements and options. Services offered can include: payroll processing, payroll tax filing, job costing and labour distribution, management reporting, human resources administration and benefit information.

Does SASCU administer their own payroll?

We have services which can streamline your payroll process.

Direct Deposit

Your employees can have their pay deposited to their Credit Union account and can utilize our wide range of financial products and services. Using the direct deposit method saves you from having to produce paycheques and saves your employees time as well.

Learn more about direct deposits >

Payroll Deduction Plans

If for some reason your employee doesn't want their complete pay deposited, they have the option of depositing only a certain portion. This is a real benefit to your employees, as it can aid in a disciplined savings plan for the short term or for their retirement if they choose to invest in an RRSP.

Learn about our RRSPs >

​Which SASCU branches provide insurance services?

Salmon Arm Uptown
1120 25th Street NE
Salmon Arm, BC V1E 4N9

Monday to Thursday 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.
Saturday Closed

T 250.832.8011 | F 250.833.3200

Enderby 
604 Cliff Avenue
Enderby, BC V0E 1V0

Monday to Friday 8:30 a.m. to 5 p.m.
Saturday 9 a.m. to 4 p.m.

T 1.888.838.7707 

What types of insurance does SASCU offer?

Personal Insurance

  • Home and Property
  • Hobby Farms
  • Auto & Recreational
  • Travel Insurance
  • Life and Health Insurance
  • Emergency Claims

Business Insurance

  • General Coverage — includes property coverage, business interruption, bonding, and cyber coverage.
  • Liability Coverage — commercial general liability, professional liability/errors and omissions, directors and officer's liability, and special events liability.

Seeking specific details? Visit our personal insurance or business insurance pages.

Where can I find out about current career opportunities at SASCU?

All of our current employment opportunities are posted on our careers page. 

Visit our careers page >

​I don't see a posted job opportunity that interests me. Can I submit my résumé for future opportunities?

Yes. General applications are submitted to the general talent pool where they are kept for six months and are reviewed by the Human Resources department for future opportunities.

Where on the website can I see rates?

On our rates page, we provide information on the following rates:

  • Loan & Credit Line (limited)
  • Term Deposit 
  • Foreign Exchange 
  • Personal Account 
  • Business (limited)
  • Mortgage 

Go to the rates page >

To access rates not included on our website, please contact us.

Which browsers are compatible with the website?

  • Google Chrome
  • Safari
  • Microsoft Edge

To learn more, go to the accessibility page >

Need guidance? We can help.

Our friendly, expert advisors can help you find the perfect rate to meet your financial goals.

Need guidance? We can help.

Our friendly, expert advisors can help you find the perfect rate to meet your financial goals.