For iPhone users:

1. Using your iPhone, search for "SASCU" in the App Store

2. Select the app icon, and verify that the author of the app is SASCU

3. Tap the icon marked "Free," then tap again when it changes to “Install"

For Android™ users:

1. Using your Android phone, tap the search icon and search for "SASCU" on Google Play™

2. Select the app icon, and verify that the author of the app is SASCU

3. Tap the icon marked "Install," then tap “Accept” in the next screen

Step by Step Guide >

​2-Step Verification is an additional and convenient security measure SASCU's put in place to protect our members' privacy and banking information and allows for password reset.

Once you've set up 2-Step Verification, you'll receive a verification code to your cell phone or email address to enter into your device and gain access to your account. You're likely familiar with this verification system if you have an account with Facebook or Gmail. 

What are the benefits to 2-Step Verification?

1. 2-Step Verification protects you from cyber threats such as malware and phishing attacks because it provides an additional layer of security.
2. You use it to reset your password (PAC).
3. It replaces security questions. Meaning, you won't have to remember security question answers.

When does it get activated?

You'll be prompted with 2-Step Verification when:

1. you first become a SASCU member and login to your account
2. whenever an attempt to access your account is assessed as needing increased authentication, you'll be prompted with 2-Step Verification (e.g., signing in from a new device, signing in from a new location).

How do I set it up?

You'll be prompted to set up this feature when you first log into your account once it's been launched. Follow the steps (adding your email and/or text) when the prompt screen comes up.

You can update your email or cell number in your Profile and Preferences settings in Online Banking or in Settings on the SASCU app. 

Can I use my landline number for 2-Step Verification?

1. Login to the SASCU app
2. Press "Settings"
3. Then "2-Step Verification Settings"
4. Follow the prompts and save

What should I know about using 2-Step Verification?

1. Login to the SASCU app
2. Scroll to the second page and select 'Alerts'
3. Then 'Manage'
4. From here, choose the activity you'd like to be notified on
5. Add a contact method, 'Email' or 'Phone'
6. Then press 'Save'

1. Go to 'Settings'
2. Select, 'Notification'
3. Toggle on the notification 
4. Finally, press 'Save'

1. Select Set Up (while not logged in).
   
2. Select a login profile.
3. Enter a password, then select Log In.
4. Select QuickView, then select Save.
   

1. Go to "QuickView Settings" on the home page of the SASCU app
2. Select "Turn off QuickView"
3. Then "Continue"

I forgot my password. How can I reset it?

You can now reset your password using self-serve password reset. 

Simply click "forgot password" on the login screen and follow the prompts. 

Step by Step Guide >

Why can't I use Password Reset (Forgot Password?)?

If 'Forgot Password?", isn't working for you it's likely an issue with the SIN value.

1. Make sure the SIN that's being typed is the account owner's SIN.
2. If you're sure you're typing the correct SIN, contact us via phone or in branch. We will need to check that we have your SIN on file. 
   1. If not, we can easily add your SIN for you to use this feature.
   2. If you don't want your SIN on file, you won't be able to use the Password Reset feature (it's how we verify you are you).