Yes. In an effort to keep members and staff safe we require everyone in our buildings to wear a mask at all times. 

As of November 23, 2020, staff are also required to complete daily self-assessment health checks. These health checks and a Provincial Health Order mandate and require staff to review and sign off on a list of symptoms and potential exposure questions. 

As a community taking the necessary steps to slow the spread of COVID-19, we ask that you do not come in branch unless you absolutely need to or if you're experiencing any COVID-19 symptoms.

Following BC health guidelines and the co-operative model, here are some of the ways SASCU is protecting our staff and members. We've:

• required staff to fill out a daily, self-assessment document upon entering the building before commencing their work day
• limited face-to-face appointments; advisor appointments can be done by phone, video chat, or email
• enhanced cleanings of all staff and member areas,
• increased availability of hand sanitizers for staff and public,
• installed plexiglass at service counters,
• practise social distancing between open counters and amongst staff,
• directed self-isolation to staff per health authority recommendations,
• limited capacities in all locations
• and let our staff and members know that we are here for them by offering support resources.

View SASCU's full Safety Plan here.

To date, SASCU still offers in person appointments. That said, we also offer members the option to call or video chat with their advisor. Some processes can be done remotely via electrionic signatures. Speak to an advisor >

We want to ensure the safety of staff and members, so we ask you to not come in branch unless necessary. There are many alternatives to in-branch banking that can be done from the comfort of your own home: 

• Phone 250-832-8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m. 
• Need assistance with your SASCU Mastercard? Call Collabria 1.855.341.4643 open 24/7 or visit sascu.mycardinfo.com
• Bank Online ─ most transactions can be done through online banking 
• Download our SASCU app ─ available on Apple and Android devices. Great for depositing cheques!
• Have a non-urgent question? Send us a secure message
• Find an atm ─ avoid surcharges by going to ding-free.ca
• Set up CRA Direct Deposits: The Canada Revenue Agency (CRA) will deposit the refunds and payments you're eligible for in your account, including the Canada Emergency Repsonse Benefit (CERB) and Canada Emergency Student Benefit (CESB).
  • Login to online banking, click 'Account Services' in the left menu and then 'Set Up CRA Direct Deposit for Individuals (CERB/CESB).

For some, COVID-19 may generate new financial challenges or unexpected economic hardships. As always, we are here to help.

If your income has been negatively impacted by COVID and you are having a difficult time making scheduled payments, talk to us. We will work with each member on a case by case basis to determine the right approach for you.

Call our Contact Centre (250.832.8011) to book a telephone, in person, or virtual appointment with a SASCU Advisor.

At SASCU, depositors are 100% protected through the Credit Union Deposit Insurance Corporation of BC. Your deposits are safe. Rest assured, SASCU has plans in place for situations such as these to minimize risk and disruption, and to safeguard your assets.

SASCU will continue to provide you with the banking services you need and the expert financial advice you rely on.

Thank you for being a SASCU member.

Here are some helpful links we've complied to help manage stress:

• Complete Mental Health Guide During COVID-19 Pandemic
• Manage anxiety 
• Breath: Meditation 
• Youth Mental Health: Kids Help Phone

Remember, we are all in this together.