• COVID-19 Response

​We are here for you.

Call SASCU's Contact Centre

Monday to Friday 8 a.m. to 8 p.m.

Saturday 8 a.m. to 4 p.m.

We are here for you. 

Call SASCU's Contact Centre

Monday to Friday 8 a.m. to 8 p.m.

Saturday 8 a.m. to 4 p.m.

Message from our CEO

Today, we join you in facing another wave of impacts from this pandemic. Throughout this period, our priorities have remained the same:

  • Be here for our members
  • Keep our staff and members safe

To ensure we continue meeting those objectives amid increased staff absenteeism, we will be temporarily reducing the hours we are open to walk-in traffic as detailed below. I also remind all visitors that masks are required to enter any of our SASCU locations per Provincial Health Order. We have one available if you forget yours. Thank you for continuing to journey through these changing times with us.

Barry Delaney
President & CEO
SASCU Financial Group

What's new

(Updated January 14, 2022) - Temporary Walk In Hours

Effective Wednesday, January 19th, we will be temporarily reducing our walk-in hours for in-branch visits at the following locations:

  • Credit Union, Salmon Arm Downtown Branch (Including Commercial and Wealth):  Monday – Friday from 10 a.m. to 2 p.m.
  • Credit Union, Salmon Arm Uptown Branch (Including Wealth): Monday – Saturday from 12 p.m. to 4 p.m.

There will be no changes to:

  • SASCU Insurance Services: Open regular hours at both our Salmon Arm Uptown and Enderby locations.
  • SASCU Credit Union Branches in Sicamous and Sorrento: Open regular hours.

You can book a virtual/phone appointment with an Advisor of any location during regular business hours.


See below for updated FAQ.

Popular resources

Protect yourself from fraud

Know the warning signs of fraud. During times of uncertainty, fraudsters are vigilant. The more you know, the better you can protect yourself from their efforts.

Learn more >

CRA Direct Deposit

Receive CRA funds directly into your SASCU account. Simply and securely transmit your direct deposit enrolment information to the CRA when you log onto our online banking. 

Learn more >

Benefits After Canada Emergency Response Benefit (CERB)

Transition to new benefits offered by the Government of Canada for income affected by COVID-19. 

Learn more >

Student Loans

Are you pursuing a post-secondary education and worried about income? Speak with a SASCU advisor about your options as a student. 

Speak with an advisor >

Ways to Bank

Coming in branch isn't always a neccessity. Learn your options on banking from the comfort of your own home. Keep yourself and others safe.

Learn more >

CRA Direct Deposit

Receive CRA funds directly into your SASCU account. Simply and securely transmit your direct deposit enrolment information to the CRA when you log onto our online banking. 

Learn more >

Ways to Bank

Coming in branch isn't always a neccessity. Learn your options on banking from the comfort of your own home. Keep yourself and others safe.

Learn more >

Protect yourself from fraud

Know the warning signs of fraud. During times of uncertainty, fraudsters are vigilant. The more you know, the better you can protect yourself from their efforts.

Learn more >

FAQ

​​Updated: 2022- 01 - 14

Yes. Everyone over the age of five is required to wear a mask in branch. No exceptions. Other coverings such as face shields do not meet the Provincial Health Order and are not acceptable. If you do not have a mask, one will be provided. Alternatively, we are happy to serve you via any of our other ways to bank.

Learn more >

Updated: 2022-01-14

What staff are doing:

SASCU is committed to the health and wellbeing of our staff and our members.

Our janitors have been directed to enhance their cleaning measures including using long lasting supplies and wiping down high-touch areas. In order to further mitigate the risks of COVID-19 and other communicable diseases, staff are asked to follow the safety and hygiene protocols outlined below.

Personal Hygiene 

  • Stay home if they feel sick
  • Wash and/or sanitize their hands frequently throughout the day
  • Avoid touching their face

Workstations 

  • Periodically sanitize their workspace using the spray cleaner or wipes that have been provided
  • Wipe down their personal items such as their keyboard, mouse, calculator, and phone (if applicable)

Common Areas and Shared Surfaces 

  • Periodically wipe down shared surfaces such as file cabinet drawers, water cooler handles, debit card PIN pads, coin counters, ATMs, etc. 
  • Avoiding cross-department and location co-mingling
  • Capacity limits enforced
  • Virtual meetings when possible

​What Members and Visitors can do:

In accordance to the Provincial Health Order, we require members and visitors to wear their masks when visiting a branch. 

If you're feeling unwell, please do not enter a SASCU location. We are still here for you! Let us help you in other ways.

​​Updated: 2021-06-30

We offer members the option to call or video chat with their advisor if they want to avoid coming in branch. Some processes can be done remotely via electrionic signatures. Speak to an advisor >

There are many alternatives to in-branch banking that can be done from the comfort of your own home: 

  • Phone 250-832-8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m. 
  • Need assistance with your SASCU Mastercard? Call Collabria 1.855.341.4643 open 24/7 or visit sascu.mycardinfo.com
  • Bank Online ─ most transactions can be done through online banking 
  • Download our SASCU app ─ available on Apple and Android devices. Great for depositing cheques!
  • Have a non-urgent question? Send us a secure message
  • Find an atm ─ avoid surcharges by going to ding-free.ca
  • Set up CRA Direct Deposits: The Canada Revenue Agency (CRA) will deposit the refunds and payments you're eligible for in your account
    • Login to online banking, click 'Account Services' in the left menu and then 'Set Up CRA Direct Deposit for Individuals (CERB/CESB).

Like many businesses, we are experiencing staff absences and the reduced hours allow us the opportunity to continue to serve our members.  It is our goal to go back to regular business hours as soon as we can.

​​In times like these, it's normal to feel overwhelmed or stressed.

Here are some helpful links we've complied to help manage stress:

Remember, we are all in this together.