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  • COVID-19 Response
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We are here for you.

Call SASCU's Contact Centre

Monday to Friday 8 a.m. to 8 p.m.

Saturday 8 a.m. to 4 p.m.

PHONE 250.832.8011
 

What's new

 

(Updated May 9, 2022) - Masks are optional for staff. 

 

Popular resources

 
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CRA Direct Deposit

Receive CRA funds directly into your SASCU account. Simply and securely transmit your direct deposit enrolment information to the CRA when you log onto our online banking. 

Learn more >

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Ways to Bank


Coming in branch isn't always a neccessity. Learn your options on banking from the comfort of your own home. Keep yourself and others safe.

Learn more >

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Protect yourself from fraud

Know the warning signs of fraud. During times of uncertainty, fraudsters are vigilant. The more you know, the better you can protect yourself from their efforts.

Learn more >

 

FAQ

​​Updated: 2022- 05 - 09

Masks are optional for visitors and staff.

Updated: 2022-05-09

What staff are doing:

SASCU is committed to the health and wellbeing of our staff and our members.

Our janitors have been directed to enhance their cleaning measures including using long lasting supplies and wiping down high-touch areas. In order to further mitigate the risks of COVID-19 and other communicable diseases, staff are asked to follow the safety and hygiene protocols outlined below.

Personal Hygiene 

  • Stay home if they feel sick
  • Wash and/or sanitize their hands frequently throughout the day
  • Avoid touching their face

Workstations 

  • Periodically sanitize their workspace using the spray cleaner or wipes that have been provided
  • Wipe down their personal items such as their keyboard, mouse, calculator, and phone (if applicable)

Common Areas and Shared Surfaces 

  • Periodically wipe down shared surfaces such as file cabinet drawers, water cooler handles, debit card PIN pads, coin counters, ATMs, etc. 
  • Avoiding cross-department and location co-mingling

​What Members and Visitors can do:

If you're feeling unwell, please do not enter a SASCU location. We are still here for you! Let us help you in other ways.

​​Updated: 2021-06-30

We offer members the option to call or video chat with their advisor if they want to avoid coming in branch. Some processes can be done remotely via electrionic signatures. Speak to an advisor >

There are many alternatives to in-branch banking that can be done from the comfort of your own home: 

  • Phone 250-832-8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m. 
  • Need assistance with your SASCU Mastercard? Call Collabria 1.855.341.4643 open 24/7 or visit sascu.mycardinfo.com
  • Bank Online ─ most transactions can be done through online banking 
  • Download our SASCU app ─ available on Apple and Android devices. Great for depositing cheques!
  • Have a non-urgent question? Send us a secure message
  • Find an atm ─ avoid surcharges by going to ding-free.ca
  • Set up CRA Direct Deposits: The Canada Revenue Agency (CRA) will deposit the refunds and payments you're eligible for in your account, including the Canada Emergency Repsonse Benefit (CERB) and Canada Emergency Student Benefit (CESB).
    • Login to online banking, click 'Account Services' in the left menu and then 'Set Up CRA Direct Deposit for Individuals (CERB/CESB).

Your money is safe and your Credit Union is strong

At SASCU, depositors are 100% protected through the Credit Union Deposit Insurance Corporation of BC. Your deposits are safe. Rest assured, SASCU has plans in place for situations such as these to minimize risk and disruption, and to safeguard your assets.

SASCU will continue to provide you with the banking services you need and the expert financial advice you rely on.

Thank you for being a SASCU member.

​​In times like these, it's normal to feel overwhelmed or stressed.

Here are some helpful links we've complied to help manage stress:

Remember, we are all in this together. 

 
                   

 

We're here to help

every step of the way.

 

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Call us

250-832-8011

Mon to Fri 8 am - 8 pm
Sat 8 am - 4 pm

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Find us

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Email us

info@sascu.com

 
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