Is Manage Partner Accounts available on the Mobile App?
Yes, Manage Partner Accounts is available in the SASCU Mobile App. You can view account summaries and transactions. You can only link partner accounts through online banking on a computer.
How current are the displayed partner account holdings?
Qtrade and Credential have a 1-2 day delay. You can see when the holdings were updated under the “As of” tab. SASCU Collabria Mastercard’s show past transactions right away; pending transactions can take up to 1 day to display.
Remember you can use single sign on for Qtrade and Collabria. There’s also a link to Credential, however, you’ll be asked to login to your Credential account.
Can I unlink an individual account held with one of the financial partners?
No. When you remove a partner account, all of the accounts held under it will be removed also.
What internet browsers are compatible with Manage Partner Accounts?
Our provider support Edge, Firefox, Safari, and Chrome. Other browsers may work, but are not officially supported.
Note the initial setup cannot be completed on a mobile device; however, once the setup has been completed on a computer it can then be accessed on a mobile device by clicking on full site.
My accounts are successfully linked but the information is not displaying in online banking. What can I do?
- Log out and log back in.
- Clear your browser cache (cookies).
My single sign-on isn't working. What can I do?
- at least one Collabria card or Qtrade account is linked to the account
- the browser's pop-up blocker is disabled for the online banking site
My SASCU Collabria Mastercard won't link.
For your card to link, you must be the primary account holder.